Refund Policy for GLOWEY GLOBAL EXPORTS & LOGISTICS COMPANY LTD
1. Introduction Thank you for choosing our Nigerian foodstuffs and dried agro products. We strive to provide high-quality products and excellent service. Please review our refund policy carefully.
2. Eligibility for Refunds Refunds are applicable under the following conditions:
- Products delivered not complete.
- Incorrect items were delivered.
- Products are found to be defective or not as described.
3. Refund Request Process To initiate a refund, please follow these steps:
- Contact Us: Email us at contact@gloweyglobal.com within 7 days of receiving your order. Include your order number and a description of the issue.
- Provide Evidence: Attach photos of the damaged or incorrect items to support your claim.
- Return Items: If instructed, return the products to our designated address. Return shipping costs may be covered in eligible cases.
4. Refund Approval
- Once we receive your request, we will review the evidence provided.
- If approved, refunds will be processed within 14 business days to the original payment method.
5. Non-Refundable Items Please note that we cannot offer refunds for:
- Products that have been opened or consumed.
- Perishable items.
6. Shipping Costs Shipping fees are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the total refund amount.
7. Changes to the Policy We reserve the right to update this refund policy. Any changes will be posted on our website.
8. Contact Information For questions or concerns regarding our refund policy, please contact us at contact@gloweyglobal.com.
Thank you for your understanding and support!